Shipping

How long will it take to ship my order?

Orders typically ship the same day when placed by 1:00 PM EST.  Some products and equipment have longer lead times.  Please check the lead times for these items on the product pages.

How do I track my order?

Once your order ships, a tracking number will be emailed to you along with a link that may be used to follow your order from our door to yours!

Where does my order ship from?

Orders ship from Atlanta, Georgia 30336.

Can I pick up my order instead?

Absolutely!  If you would like to place an order for pick-up at one of our facilities, please email Customer Service at support@kor-chem.com or call 1-800-752-6627.

Returns

What is the return policy?

All web store orders have a 30-day limited return policy.  We accept order returns on any un-opened and un-used product.  Product returns must be initiated within 30 days of purchase date of your order and require a Return Goods Authorization.  All product returns are subject to a restocking fee.

What are the restocking fees?

A 25% restocking fee will be applied to all approved returns due to receiving, processing and credit card fees.   Approved returns must be received in original, re-sellable condition with no additional markings and/or labeling on the packaging.  Any opened or damaged products may be subject to additional restocking charges based on the condition of the return.  

How do I request a return?

Please call Customer Service at 1-800-752-6627 to speak with a live representative or email us at support@kor-chem.com.